BEETTA specializes in supporting medical and laboratory equipment manufacturers and distributors, and BEETTA was the FIRST independent third party company to offer this specific service and supports end users with a professional technical support solution at a fraction of the cost it would take our clients to provide this function themselves. 

 

Specific services are as follows:

TRIAGE - answers the phone from end users in a professional, courteous manner - an answering service is never used - and only direct employees answer the phone.quickly and effectively assists your customer in solving the problem/question facing them and will follow your company’s phone script or develop its own. If the issue cannot be resolved over the phone, dispatches the nearest trained service technician and then manages each service event within client-established protocols.

 

SERVICE ENGINEER SUPPORT - It knows how to help field service personnel troubleshoot and repair complex medical and laboratory equipment. Trained by the best in your company, It takes that technical information and develops troubleshooting strategies for more common failures. Service engineers are supported until the equipment is restored to a fully operational condition as confirmed by the end user.

 

TECHNICAL TRAINING - It provides expanded capacity for its clients' training operations. The Training Center provides a means to train classes throughout the life of a product or a specific project. Based on need, it can be the primary or additional resource to train service engineers expertly and efficiently, and work within multiple service training strategies to achieve the most effective outcome.